Concierge Approach (Re)Defines Chauffeurs Roles


Good Character Trumps All In Service Industry

​​08/22/12  Children learn to mind their manners through etiquette, cotillion programs

”Twenty years ago, Robin Wells worked as a marketing executive and a corporate image consultant for businesses.She remembers how she would meet the kids of the family-owned businesses she would work for and was surprised by how quickly they learned when she taught them basic lessons, like how to shake hands properly.“I decided to reach out and help the kids,” Wells said.Today, Wells’ firm, Etiquette Manor, teaches children dining, behavioral and personal skills.“Etiquette is a list of rules and manners and how you respect those rules. When you respect the rules of etiquette and help people get along, you realize it’s all about the other person and consideration for the other person,” Wells said. “When you teach a kid those things, it makes them stronger.”Wells teaches four age groups: 3- to 5-year-olds, 6- to 11-year-olds, 12- to 15-year-olds and 16- to 18-year-olds. In addition, she offers courses for young adults and adults.Guiliana Sarto, 16, chose to help teach children etiquette as her service project for her Girl Scouts group. The Miami Beach High junior is an intern at Etiquette Manor and is imparting her newfound knowledge to her 14-year-old sister, Valeria, including how to improve her table manners.“Manners are important for life,” she said. “It’s important to know how to properly introduce yourself to someone, and how to be polite.”Though she’s not a graduate of Etiquette Manor herself, she is required to perform 80 hours of community service to complete her Girl Scout community service project.“It is fun teaching kids etiquette, and how to eat at the table,” Guiliana said. “And, the kids are cute.”
Coral Gables 

Robin Wells of Etiquette Manor Visits Dallas Bringing Good Manners and Best Practice. Traveling the country, meeting with peers in the etiquette business, and sharing best practice, Etiquette Manor hosts children from non profit groups with a donated "Dining in Style" training class.



How Bad Is It? - HGTV Magazine October 2013

​ let your kid play with a phone at the dinner table?

A:  It's never a good idea to let your little one spend all of dinner playing games, whether you're at home or in a restaurant.  "The last thing you want your child to do is "check out" for the entire meal," says Robin Wells, president of Etiquette Manor, a Miami-based etiquette school.  "Even 5 a year old should have the self discipline to put up with a few minutes of boredom. That said, if you're spending most of dinner talking about something he/she won't understand, you could give him a phone break for a few minutes.  But if your child is older than 10, says Wells, he's out of luck.  At that age, he should be able to sit through a  whole meal without needing a distraction."  

Etiquette Manor Shares “Best Practices” and Non Profit Children’s Groups Can Dine in Style